Policies

What Is Your Service Area? We service the city of Ventura. Our business address is 613 Sunvale Ave, 93003, though we do not provide service out of this location. We come to the client’s home and care for animals from their own environment.

Where Do I Begin? Please start by contacting Coastal K9 to let us know what you and your pet’s needs are, date of service, and a little about your pets. You can also download or print the Client Profile which needs to be completed for our meet at your house where everyone can get familiar with each other. Coordinating schedules sometimes takes longer than you’d think, so please email us as soon as possible so we can get the ball rolling.

Business Hours Our hours of operation for animal care are 7am – 7pm. Morning pet sitting visits have an arrival time of 7-830am. Evening pet sitting visits have an arrival time of 5-630pm. After hours options may include 7-730pm and 8-830pm for an additional $5 and $10, respectively. For animals with daytime or nighttime outdoor access we may ask for a longer arrival time for busy times.

Payment We accept check, cash, or credit/debit card via a paypal invoice (there is a small fee deepening on your bill amount). Regular or semi-regular clients will be on a bi-weekly or monthly billing cycle. Payments later than 10 days are subject to a $10 fee. Pet Sitting-only clients will pay per service period; and there is a 25% non refundable deposit due at the time of booking should you need to cancel your plans last minute. Payment can be dropped off or sent to our business address (613 Sunvale Ave, 93003) for someone to safely bring inside.

Keys We request 2 keys at the time of the scheduled meet at your home. If you prefer a lockbox you can provide one, or another safe alternative you are comfortable with. Key pickup/return that is required outside of the initial meet, $15 will be added to your invoice.

Fees & Fineprint
Same Day Service for requests 7pm the evening before – the day of, $5

Weekend Pet Sitting services with less than a week’s notice, $20

Cancellation Fees for dog walking and pet sitting are different. Regularly scheduled dog walks/visits that are canceled 48 hours in advance have no fee. There is a 50% service fee for canceling with less notice than that. If a Team Member arrives at your house and your pet is not present for service, is unable to receive service, or you do not need service, there is no refund for that day. Pet sitting walks/visits are subject to a 25% nonrefundable fee should you cancel within a week’s time of your reserved date. No one likes fees 😯 Please remember this is for the benefit of someone who worked passionately and responsibly to help care for your “furamily” 🐾.

Key pickup/return that is required outside of the initial meet, $15.

Returned checks generally have a $25 penalty fee but are subject to change and dependent your bank.

Holiday walks/visits performed on the below listed days, additional $15. Sleepovers on holidays may not be available at their normal times due to the high volume of morning and evening Pet Sitting visits performed on those days. Christmas Eve, Christmas Day, Thanksgiving Day, New Year’s Eve, New Year’s Day, Easter, MLK Day, Mother’s/Father’s Day, Memorial Day, Labor Day. There is a $15 fee for each walk/visit performed on a federal holiday. Sleepovers on holidays may not be available due to the high volume of Pet Sitting Visits performed on those days. There is a $5 same day service fee for requests 8pm the evening before – the day of. There is a $20 fee for weekend Pet Sitting services with less than a week’s notice. Cancellation fees vary on how early you stop service. With at least 24 hours notice there will be no penalty. Canceling the day of (8pm the night before – day of) will bring a 50% penalty fee. If a Team Member arrives at your house and your pet is not present for service, or you do not need service, there is no refund for that service. $15 is the fee for key pickup/return that is required outside of the initial meet. The returned check fee, generally $25, is subject to change and dependent on the bank’s fee.

Referrals Bonuses We appreciate word of mouth support. A referral bonus will be given when the person you refer uses a service. This is generally in the form of a complimentary service.